Refund Policy

1. Overview

At Name Tattoo Design, we strive to provide high-quality AI-generated tattoo designs that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

We understand that digital products require different considerations than physical goods, and we've designed our policy to be fair to both our customers and our business.

2. Credit-Based System

Our service operates on a credit-based system where:

• Credits are purchased in packages
• Each design generation consumes a specific number of credits
• Credits do not expire once purchased
• Unused credits remain in your account for future use

3. Refund Eligibility

3.1 Eligible Scenarios

Refunds may be considered in the following situations:

• Technical Failures: When our system fails to generate a design after credits are deducted
• Payment Errors: Duplicate charges or incorrect billing amounts
• Service Unavailability: Extended service outages preventing credit usage
• Account Issues: Unauthorized access resulting in credit usage
• Quality Issues: Designs that are completely unusable due to technical errors (not artistic preferences)

3.2 Non-Eligible Scenarios

Refunds will NOT be provided for:

• Artistic Preferences: Dissatisfaction with design style or aesthetic choices
• Successfully Generated Designs: Designs that were properly generated and downloaded
• Change of Mind: Deciding not to get a tattoo after generating designs
• User Error: Incorrect inputs or misunderstanding of the service
• Third-Party Issues: Problems with tattoo implementation by tattoo artists
• Expired Promotional Credits: Free or promotional credits that have expired

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your account email and order/transaction ID
3. Provide a detailed explanation of the issue
4. Include any relevant screenshots or documentation
5. Submit your request within 7 days of the issue occurring

4.2 Review Process

Our refund review process includes:

• Initial review within 2 business days
• Technical investigation if required
• Communication with you regarding our findings
• Final decision within 5 business days

4.3 Processing Time

Approved refunds will be processed as follows:

• Credit Card: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfer: 5-7 business days
• Other Payment Methods: As per provider terms

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Unused Credits: Refund for unused credits in case of account closure
• Service Disruption: Proportional refund for extended service unavailability
• Quality Issues: Credit restoration for designs with technical problems

6. Alternative Resolutions

Before processing refunds, we may offer alternative solutions:

• Credit Restoration: Returning consumed credits for failed generations
• Bonus Credits: Additional credits to compensate for service issues
• Design Regeneration: Free regeneration attempts for technical failures
• Account Credit: Store credit for future use

7. Chargeback Policy

If you initiate a chargeback through your payment provider:

• Your account may be suspended pending resolution
• We will provide documentation to your payment provider
• Please contact us directly before initiating chargebacks
• Successful chargebacks may result in account termination

8. Satisfaction Guarantee

While we cannot guarantee artistic satisfaction (as this is subjective), we guarantee:

• Technical functionality of our AI generation system
• Delivery of designs as described in our service terms
• Professional customer support for any issues
• Continuous improvement of our AI technology

9. Contact for Refunds

For all refund-related inquiries, please contact us:

10. Policy Updates

This Refund Policy may be updated from time to time. Changes will be communicated through:

• Email notifications to registered users
• Updates on our website
• In-app notifications

Continued use of our service after policy updates constitutes acceptance of the new terms.

11. Legal Rights

This policy does not affect your statutory rights as a consumer. In some jurisdictions, you may have additional rights that cannot be waived by this policy.

If you believe your consumer rights have been violated, you may contact your local consumer protection agency.